At HergenBeauty.com, we want you to be satisfied with your online purchase.
If you are not completely satisfied, you may return your purchase by following the guidelines below:
WITHIN 30 DAYS OF PURCHASE
HergenBeauty.com will accept returns of unopened, unused, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) to ensure a full credit. Final sale items cannot be returned.
PRICE ADJUSTMENT
HergenBeauty.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via e-mail at info@HergenBeauty.com within the 14 day window. The difference will be refunded to your original form of payment.
QUICK EXCHANGES
To exchange an order, please contact us via email for a prepaid return label and place a new order online. You may call us at 1.302.200.6820 or contact us via email at info@HergenBeauty.com with both your original and new order numbers and we’ll waive the return shipping fee.
EASY RETURNS BY MAIL
Simply contact us for a Return Authorization number and a FedEx prepaid label.
When you return an item to Hergen Beauty using our prepaid label, a flat fee of $10.00 will be deducted from your order refund for return postage.
For replacement return labels, please contact us at info@HergenBeauty.com with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.
RETURNS PROCESSING AND ORDER REFUND
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.
Please feel free to contact us if you have any further questions or concerns at info@HergenBeauty.com. Please provide us with your order information and items that need to be returned so we can better assist you.
Returns sent without the required documentation may not be refunded the full amount.
Thank you for shopping at HergenBeauty.com!